Phone

Phone is one of the most common methods of contact. You can phone between 8pm and 8am every Monday, Wednesday, Friday, Saturday and Sunday night. Your call will be answered by one of our trained volunteers who will be in the Nightline office which is a quiet and confidential place.


Instant Messenger

Talk to our volunteers in real time on your computer, phone or tablet using our chat app, in complete anonymity. Our instant messaging looks and works just like Facebook messenger so is really easy to use. We only ever talk to one person at a time so that you get the volunteer’s full attention. This means we might not be able to answer your IM straight away but we have a virtual waiting room you can queue in until we get to you. IM is open 8pm-2am and then 6am-8pm on a Monday, Wednesday, Friday, Saturday and Sunday night.


Email

No matter what you want to talk about, you can drop us an email and we will talk to you in complete confidence. Your email can be as short or as long as you want and our volunteers will take the time to write you a personal response. You can email once or start a chain of emails. When you email in, volunteers are unable to see your email address, keeping communication completely anonymous. You can email us 24/7 and we will reply within 48 hours.